Privacy Policy
We are committed to protecting your personal information and privacy
Last Updated: February 12, 2026
Introduction
Down Right Plumbing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us. Please read this policy carefully.
1. Information We Collect
Personal Information
When you contact us for plumbing services, we may collect:
- Name and contact information (phone number, email address, mailing address)
- Service address (where plumbing work is needed)
- Payment information (credit card details, billing address)
- Service history and preferences
- Emergency contact information
- Communication records (emails, phone calls, messages)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- Operating system information
- Location data (with your permission)
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our plumbing services
- Communication: To respond to your inquiries, schedule appointments, and send service updates
- Payment Processing: To process payments and manage billing for our services
- Customer Support: To provide customer service and technical support
- Marketing: To send you promotional materials, special offers, and service reminders (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Business Operations: To analyze trends, monitor service quality, and improve our operations
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our Security Measures Include:
- Encryption of sensitive data during transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data privacy and security
- Access controls and authentication protocols
- Regular backups and disaster recovery procedures
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.
Types of Cookies We Use:
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Third-Party Services
We may use third-party service providers to help us operate our business and website. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.
Third-Party Services Include:
- Payment processors (for secure payment handling)
- Email service providers (for communication)
- Analytics services (Google Analytics)
- Scheduling and appointment systems
- Customer relationship management (CRM) tools
- Advertising and marketing platforms
We do not sell your personal information to third parties. We may share aggregated, non-personally identifiable information with partners for business purposes.
6. Your Rights and Choices
You have certain rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided at the end of this policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
(214) 802-3042Mailing Address
Down Right Plumbing
Rockwall, TX
dougw@downrightplumbingtx.com
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